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Practice Policies

Zero Tolerance

Please be aware that our Reception staff have no control or influence over the availability of appointments or the time it takes for prescription requests to be issued. The Reception staff follow the guidelines laid down by the Practice. Please note we will not tolerate verbal aggression towards any of the Practice staff.

Confidentiality

We take our responsibility to patient confidentiality very seriously.

All our staff including the receptionists are fully aware of this issue and would not divulge any information given to them except to the appropriate GP.

Please feel at ease when speaking to the receptionists (for example if requesting a phone call or visit from the doctor) that the details you give will be dealt with in strict confidentiality. We are able to prioritise visit requests and telephone calls more effectively if the receptionists are given adequate information.

Similarly we cannot and will not divulge medical information on any adult or competent adolescent to anyone other than the person who had the test. This is irrespective of whom is asking for the information and includes test results.

Probably the commonest cause for complaint we receive is from parents of teenage children asking for test results. If your child is competent legally then we are bound to keep their confidence unless they specifically give us permission to discuss their results with their parent or guardian.

As an exception if a patient has given informed written consent that they wish the practice to share medical information with a named individual then we are able to do this.

Comments and Suggestions

We are always happy to hear your comments and suggestions on any aspect of the Health Centre. You may contact the Practice Manager who will be pleased to discuss these with you.



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