New Patient Registration
Patients wishing to register with the practice should ask at reception for the appropriate forms.
Patients now register with the practice and not a specific doctor. You may express a preference to see a particular doctor when you make an appointment.
Please be aware that the regulations around registering have recently changed; not everyone who lives in the UK is eligible for free NHS care. We are now asked to see photo ID for all new registrations.
Suitable ID for us would include:
- Driving licence
- Any photo ID showing name and date of birth
- Any Government department letter
- Utility Bill
- Bank or credit card statement
- Birth Certificate for children
Similarly if you are foreign national you may not be eligible for free NHS care. The receptionists can help you with this if you require any more information.
Change Personal Details
Please let us know as soon as possible if you change address pr telephone number. If you move away out of the practice area you should register with a doctor nearer your new home. You will automatically be removed from our list after 3 months.
DNA (Did Not Attend) Policy
A DNA appointment is when a patient fails to attend an appointment without a phone call to cancel up to 1 hour before their appointment. If you DNA an appointment it will be noted in your record and we will take action.
If you DNA 3 times: We will send you a letter explaining that this is not acceptable and that we will remove you from the practice list if you DNA within the next 12 months.
If you DNA again within 12 months of receiving your letter, we will write to you telling you that you must register elsewhere within 14 days as after that time you will no longer be on our practice list. In this letter there is a telephone number for Practitioner Services in Edinburgh. They will allocate you to one of the other Border Practices.
The Surgery does try to support patients in attending their appointments and offers text reminders, which can be arranged by updating your mobile telephone number with us. You can also join Patient Access, which allows you to make and cancel your own appointments online. If you would be interested in joining Patient Access please ask reception for a form.
Statistics will be published in the reception area indicating the number of missed clinical appointments each month. Missing appointments prevents other patients from being able to use that appointment and has an impact on waiting times.
Please Ensure you advise us if you are unable to attend your appointment.