How do I order my prescription?
When you need more of your prescription, tick the items you require on your pink re-order slip. Next either hand the slip into reception, post it through the post box outside the surgery, post it in the mail, fax it to us or email your details.
Unfortunately we no longer can accept requests by telephone under any circumstances. This is for safety reasons.
When will it be ready?
Your prescription will be ready to collect from the surgery 48 hours after we receive it. This excludes weekends, Bank holidays and other times when we are closed. So if you hand in your prescription on a Friday afternoon it should be ready by the following Tuesday. Remember if you post it to us to allow for the time it will take to be delivered.
Where can I collect it from ?
You may collect your prescription directly from the surgery reception, we can post it back to you if you include a stamped addressed envelope or we can arrange for it to be sent to one of the local pharmacies. We send to Weirs and Lindsay & Gilmour locally, but can happily send it anywhere again if you include an envelope.
What if it’s urgent?
We get many prescription requests that are marked urgent all over them. Whilst we will always try to get you your medication as soon as possible we state 48 hours for a reason. It takes that amount of time for the prescription to be produced then checked and signed by the doctor. Rushed prescriptions lead to mistakes in our experience.
you get 56 days to arrange your next prescription - dont leave it to the last 30 mins...
Why aren't all my drugs on my form?
Repeat prescriptions are started by your doctor when they are confident that the medication and dose are right for you. Often when you are starting a new medication, even one that you may be on long term ,the doctor will not put it onto repeat until they are happy that the drug is the right one for you and the condition is under control. For example when treating high blood pressure often we have to gradually increase the drug doses to safely control the pressure. In this instance we will often only put the drug onto repeat once the blood pressure (and hence the dose) is stable.
There are a number of drugs that we will not put onto repeat prescription for a variety of reasons. These include steroids, oral contraceptives, some antidepressants, drugs of an addictive nature and a number of psychiatric preparations. Most of these require regular medical or nursing review and this is best done face to face.
How do I get more of a drug that isn't on my form?
Either write to us as above ask at reception. The doctor will consider the request and either make out the prescription or ask to see you. If we ask to see you it is not to irritate you, but simply because we feel that is the safest way to deal with your request. Please remember that when the receptionist tells you...
Why do I only get 56 days at a time?
In common with most practices in the Borders and Scotland we prescribe 56 days worth of medication at a time. This is felt to give you enough medication at a time but avoids stockpiling of drugs or having to store large quantities of medication safely.
Why haven't you given me everything I asked for?
Because we may need to see you before you get a further prescription. Also we are often asked for further courses of treatment of an item you had several months or even years ago. This may seem to you like the same problem back again and it may well be, but often it is safer for you to be seen by the doctor rather than blindly treating a problem again.
I'm going on holiday - I'll need more than usual.
If you are going away for a normal 2 to 3 week trip then most people will not need more medication. If you are going for a longer trip then let us know and we will usually give you enough to last you.
However there is a limit! We cannot provide months’ worth of medication when you are overseas for a prolonged period. You will be expected to obtain health care locally if this is the case.
I'm going on holiday - do I need a letter for customs?
It is unusual to either be going to a country or be carrying medication that requires medical certification. Customs officers do not need letters from GP for normal prescribed medications. There have been instances post 9/11 of problems with insulin syringes on long haul flights - in these cases we can provide suitable references.